Frequently Asked Questions
Everything you need to know about shopping with J. Junaid Jamshed Online
What are the available payment methods for online orders?
We offer multiple payment options including Credit/Debit Cards (Visa, MasterCard), Cash on Delivery (COD) within Pakistan, and bank transfers for specific regions.
How long does it take for my order to be delivered?
Domestic orders within Pakistan typically take 3-5 working days. International shipping times vary by destination, generally ranging from 7-10 working days depending on customs clearance.
What is your return and exchange policy?
You can exchange any unused, unwashed item within 14 days of purchase, provided the original tags are intact. Please note that items purchased on sale are not eligible for return or exchange unless they are defective.
How can I track the status of my order?
Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this number on our courier partner's website to monitor your shipment's progress.
Do you offer alterations for unstitched suits?
Currently, we do not provide alteration or stitching services for online orders of unstitched fabric. We recommend consulting the provided size charts for our Ready-to-Wear collections.
Are the colors of the products accurate on the website?
We strive to display product colors as accurately as possible. However, due to differences in monitor displays and photographic lighting, slight variations in color may occur.